tc999Your Data Privacy & Protection at tc999

1. Introduction

Tc999 is a trusted online gaming platform used by millions of players across Bangladesh. We understand how much your personal data means to you, which is why protecting every user's privacy is at the core of what we do.

This Privacy Policy applies to all users of the tc999 website and mobile application. By using the platform, you are considered to have accepted this policy. It may be updated from time to time, so we recommend checking this page regularly.

2. What Information We Collect

Various types of information are collected when you register and use the tc999 platform. Data collection is fully transparent and used solely to improve the quality of your experience.

Type of Information	Example	Purpose of Collection
Identity Information	Name, date of birth, national ID	Account Verification & KYC
Contact Information	Email, phone number	Account Security & Communication
Financial Information	Mobile banking number, transaction history	Payment Processing
Technical Information	IP address, device information, browser	Security & Fraud Prevention
Usage Information	Game history, betting records	Service Improvement & Personalized Experience

3. How We Collect Information

Tc999 collects your data in several ways. Most information comes directly from you — during registration, when making a deposit or withdrawal, or when you contact our support team. Some technical data is also collected automatically.

• Direct Information: Via registration forms, KYC verification, payment forms, and support chat.
• Automatically Collected Information: Via cookies, log files, and device fingerprinting.
• From Third Parties: Transaction confirmation data from payment providers (Mobile Banking, Nagad, Rocket).
• Public Sources: Public database checks where necessary for fraud prevention.

4. How We Use Your Information

Tc999 uses your data only for specific, legitimate purposes. We never process your information unnecessarily or sell it to third parties.

• To create and manage your account and ensure its security.
• To process deposits, withdrawals, and other financial transactions.
• To send bonuses, promotions, and personalized offers.
• To prevent fraud, scams, and money laundering.
• To provide customer service and support.
• To meet legal obligations set by regulatory authorities.
• To improve platform performance and enhance your experience.

5. Information Sharing Policy

Tc999 never sells your personal data to third parties for commercial purposes. In certain circumstances, limited information may be shared with trusted partners.

• Payment Providers: To complete transactions via payment services such as Mobile Banking, Nagad, and Rocket.
• KYC Partners: Licensed verification services for identity confirmation.
• Law Enforcement: When required by court order or legal obligation.
• Technology Service Providers: Technology partners we work with to operate the platform.

6. How We Protect Your Information

Tc999 protects your data with industry-standard technology. Our security framework is continuously updated to stay ahead of evolving cyber threats.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional layer of security when accessing your account.
• Firewall Protection: Advanced firewall systems to prevent unauthorized access.
• Regular Security Audits: Regular security audits conducted by third-party experts.
• Data Backup: Regular backups are maintained on secure servers.

7. Data Retention Period

Tc999 does not retain your data longer than necessary. Information is kept while your account is active and, after closure, for a legally required period.

• Account data — retained while the account is active and for up to 5 years after closure.
• Financial transaction data — retained for a minimum of 7 years as required by law.
• KYC documents — retained for up to 5 years after verification.
• Cookie and session data — deleted after the session ends or within a maximum of 30 days.

8. Your Rights

You have the following rights regarding your data on the tc999 platform. To exercise any of these rights, please contact our support team.

• Right to Access Information: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: The right to request that data processing be restricted in certain circumstances.
• Right to Data Portability: The right to receive your data in a portable format.
• Right to Object: The right to object to the use of your data for specific purposes.

9. Privacy of Minors

Tc999 strictly prohibits anyone under 18 from using the platform. We do not knowingly collect or store data from minors. Should we become aware that a minor's data is in our system, it will be deleted immediately and the associated account will be closed.

If you believe your child has created an account on tc999, please notify our support team immediately.

10. Policy Changes

Tc999 reserves the right to update this Privacy Policy at any time. For significant changes, a notification will be sent to your registered email or posted as an announcement on the platform. Continued use of the platform after any changes constitutes acceptance of the updated policy.